Why can't I submit my ID?

There is a 15 minute time limit for security reasons from the moment you start the ID verification section of the background check. If you log in, you should see an email link to our provider, Certn.

Once logged back in, it should say that you're in manual ID verification status and there will be a support@certn.com email link. You can send an email to them directly. They will require a clear picture of your identification (front and back if you use your drivers license), and a recent selfie.