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I paid the guarantee last year and have been charged again, why?

As per the terms and conditions, your Rent and Damage guarantee is automatically renewed each year. You will be billed on an annual basis for as long as you reside in the unit. If you move out or your landlord permits you to cancel the guarantee, you can have them submit a request before the renewal of your guarantee. You will be sent automated email reminders starting 7 days out from renewal.